CMC Releases Findings From European Industry Advisory Group Meeting 2014

Top Global Lenders gather to discuss industry trends and challenges. 

For Immediate Release

MANCHESTER, UK, 09 Oct 2014 – CMC announces the findings from its 13th  installment of the Industry Advisory Group (IAG), held 23rd-24th September in Manchester, UK. The meeting included representation of the largest global lenders in the UK and Europe, along with attendees from the U.S. 

The IAG, which brings together thought leaders in the credit industry to discuss key issues facing us now and into the future, featured a representative group of both credit risk and arrears managers drawn from the leading European and UK-based financial institutions. The focus of the day-long session was principally around industry trends, upcoming challenges, and various solutions that CMC clients are deploying to address those challenges.   

The day started with a presentation by Andrew Domino of CMC’s partner, Bridgeforce, reviewing macro trends and their implications on organisations’ operational challenges. He also described some best practice strategies aimed at both regulatory compliance and optimization initiatives. The day progressed with several client case studies describing the effectiveness of CMC’s approach in improving the customer journey, advancing the individualisation of customer-level treatments, and synchronising customer communications across mobile, digital and traditional channels. 

CMC also provided demonstrations of new capabilities of the CredAgility® platform, which have collectively extended CMC’s ability to automate customer-facing business processes across the entire credit life cycle. IAG members provided insight and feedback on the company’s future product roadmap along with valuable guidance on the most pressing problems to be solved. 

“We are delighted and humbled by the engagement of our Industry Advisory Group members in helping us to build a better company by focusing our energies on the key challenges that matter most to them” said Vytas Kisielius, CEO of CMC. “The feedback informs our product roadmap and sharpens our ability to respond more quickly to the twists and turns of the market as our clients adjust to regulatory and economic issues they face each day.” 

CMC holds two Industry Advisory Groups annually, in the US each Spring and in the UK each Fall, with the next installment targeted for April in Philadelphia. IAG Members receive access to the detailed presentations, while the summarised proceedings will be made more broadly available.  For more information about how you can participate, contact your account executive or visit www.cmcagile.com

About Collections Marketing Centre

Collections Marketing Centre UK Ltd (CMC) is a leading managed service provider in the credit, risk and collections space. The company’s CredAgility® platform enables top global lenders to automate customer-facing business processes – whether in marketing, servicing, or collections – by unifying their strategy to control offers, contact methods, message content, timing, and treatments across the full spectrum of customer touch points. Clients report outsized benefits from automating everyday business processes such as qualifying for credit line increases, or navigating complex workflows such as loan modifications, or providing interactive self-service account resolution options in receivables management that leverage mobile and web-based interactions. For more information, visit www.cmcagile.com or call +44 (0) 1865 379272. 

CMC and CredAgility are trademarks or registered trademarks of Collections Marketing Center, Inc. in the United States and/or in other countries. Other products and company names herein may be trademarks of their respective owners.