Human Resources & Office Manager


We are CMC, a rapidly-growing software company headquartered in Wilmington, Delaware, with offices in London and Sydney. Serving financial services companies globally, CMC delivers automated, cloud-based customer management solutions that help our clients operate more efficiently, seamlessly, and profitably across the full credit lifecycle. We are driven by the vision to power the revolution in customer engagement.

The CMC work environment is quite dynamic, fast paced, and always exciting. We have assembled an insider team of industry thought leaders, cutting edge strategists, and “get it done” software specialists chosen for category intelligence, proven expertise, and breakthrough thinking. If you are interested in becoming part of this team dynamic, please inquire within.


The HR/Office Manager primary responsibilities include Human Resources Administration, Office Management and Executive Administration Support.


HR Administration (60%)

  • Coordinate timely filing of necessary paperwork and act as a liaison for foreign employees applying for US citizenship, including, but not limited to –
    • H1B Petitions
    • Green Card Sponsorship
    • Request for Evidence Responses
    • E3 Petitions
    • VISA requests and stamping
  • Maintain the Human Resources Information System (HRIS) and personnel filings
    • Ensure all employee documents are accurately completed and tracked according to policy (I9 verification, confidentiality agreements, offer letters, compensation change requests, performance evaluations, etc.)
    • Ensure information in HRIS is updated and corrected on a timely basis
    • Maintain and track Employee Incentive Stock Options
    • Pull reports as requested by the CEO and/or CFO
  • Manage and maintain Company’s medical benefit programs
    • Lead annual renewal process
    • Process new enrollments
    • Process changes to existing employee policies
    • Process Short-Term and Long-Term disability claims ensuring requirements are being met
  • Manage new employee on-boarding process
    • Facilitate new colleague orientation
    • Pull background checks and ensure drug tests are completed within 10 days of hire date
    • Ensure equipment is set up and/or available on hire date (i.e. desk, desk phone, mobile phone, laptop, key fob, etc.)
    • Create new employee name tags, order business cards, obtain parking passes
  • Coordinate logistical needs for new hire arrival – travel, lodging, etc.
  • Serve as point of contact for all HR related inquires
  • Update CMC Employee Handbook when updates are provided/approved by CEO
  • Assist CFO with completing forms for various insurance needs, audits, etc.
  • Update contact list with new employee contact information
  • Work/project manage checklists for new hires, resignations, and terminations; including logistics of scheduling interviewee visits and meetings
  • Manage internal job postings and recruitment efforts (job fairs, on-line job postings, etc.)
  • Update CMC Wiki with documents, handbook, and other HR-related communications
  • Take verification of employment calls; record employee start/end dates
  • Update Department of Labor posters as required by law
  • Coordinate and execute team and quarterly Company events (venue, menu, awards, giveaways, games, etc.) 

Office Management (20%)

  • Manage contract administration (tracking down executed contracts, scanning, logging, filing)
  • Manage facility needs and requests and liaise and act as intermediary with building management
  • Manage logistics of visitors (update welcome sign, schedule meeting rooms and refreshments, provide parking instructions, oversee the smooth logistical handling of meetings in our offices)
  • Mange office supplies – essentially “own the logistics” of keeping the office running smoothly (coffee, refreshments, office supplies, printer cartridges, copier maintenance, supply returns, etc.)
  • Manage front door, allowing access and signing visitors in for meeting security requirements
  • Serve as point of contact for facility and related vendors (e.g. cleaning service) as needed
  • Coordinate all details of mailing/shipments (collect and distribute mail/packages, trips to post office, FedEx/UPS/DHL, coordinate pickups, maintaining supplies, etc.) 

Executive Administrative Assistant (20%)

  • Provide administrative support to CEO and Executive team as requested
  • Assist CEO with calendar management
  • Manage corporate travel arrangements, itinerary and company credit card
  • Process expense reports for CEO (as requested) and corporate Amex card ensuring Finance timeframes are met
  • Prepare quarterly board meeting materials and coordinate logistics for board members as requested


  • Bachelor’s degree in a business discipline preferred
  • 2-3 years’ experience supporting Leadership
  • Expert in leveraging all Microsoft Office Applications and other technical applications
  • Strong organization and attention to detail
  • Strong professional written and oral communication skills
  • Strong interpersonal skills
  • Effective time management
  • Ability to handle several incoming requests at once and maintain a professional and courteous manner with staff and visitors 

SALARY AND BENEFITS:  Commensurate with position requirements and experience.