Product Manager

We are CMC, a rapidly-growing software start-up headquartered in Wilmington, Delaware, with offices in London and Sydney. Serving financial services companies globally, CMC delivers automated, cloud-based customer management solutions that help our clients operate more efficiently, seamlessly, and profitably across the full credit lifecycle.

The CMC work environment is quite dynamic and fast paced, but always exciting. We have assembled an insider team of industry thought leaders, cutting edge strategists, and “get it done” software specialists chosen for category intelligence, proven expertise, and breakthrough thinking. We are driven by the vision to power the revolution in customer engagement. If you are interested in becoming part of this team dynamic, please inquire within.

Role Summary/Purpose:  Product Manager

The Product Manager will be responsible for taking new business ideas from concept to prototype to market launch, and is accountable for the development, planning and execution of product strategy and requirements.

Essential Responsibilities

The Product Manager will use external market research as well as client input to drive feature design and execution.  The PM bridges the gap between the business and technical teams within CMC by designing features that address marketplace needs and/or differentiating opportunities.

  • Be creative and curious and continuously recommend new product ideas based on market needs
  • Prioritize required features, coordinate product schedules with Engineering
  • Build and maintain an investment roadmap
  • Monitor and measure launched products and feed learnings back into the product development process

Key specific responsibilities for this role include:

  • Develop deep understanding of the needs of clients through market and competitive research
  • Work closely with Business Stakeholders, Developers, Operations and Sales to understand and document product requirements
  • Translate requirements into user stories for product development
  • Manage design and development process across internal and external stakeholders
  • Optimize client user experience through intuition, analysis of quantitative test data and qualitative research. Be an amazing Product Manager
  • Monitor the health of projects at all times; lead the resolution of cross-functional issues
  • Establish metrics of product success and monitor results to adjust product strategy
  • Design and author product documentation such as product announcements, bulletins, or release notes


  • Academic
    • Bachelor’s degree in a technical discipline, preferably computer science or computer engineering
    • MBA or Masters in Information Management, Computer Science or Business Administration preferred.
  • Functional experience:
    • Minimum 5 years of Product Management experience designing software applications.
    • Prior experience at midsized software company highly preferred
  • Skills and abilities
    • Proven track record of bringing a product from concept to completion, ideally related to joining together the backend and front-end of an application developed with the user experience in mind
    • Demonstrated experience at setting Product direction, prioritizing product objectives, developing product roadmaps
    • Experience developing Product features within the Agile development environment
    • Strong oral and written communication skills. Able to effectively present project, procedure and status updates and/or proposals to peers and upper levels of management.
    • Ability to easily communicate technical software topics
    • Possess strong decision making and prioritization skills; have experience overseeing and managing complex production schedules.
  • Demeanor: Passionate about user experience; energized to inspire and lead cross-functional teams.
  • Ability and willingness to travel up to 20%

Preferred Knowledge, Skills, and Abilities

  • Understanding the technical architecture of complex web applications and services
  • Prior experience in software development and/or software product management
  • Experience in banking or consumer lending, preferably in Collection operations, technology, business development, account management, or strategy.