- CMC's cloud-based FlexCollect® solution automatically executes the best contact/offer/treatment strategy for each individual borrower
- FlexCollect unifies the entire conversation with your customer consistently, effectively and in full compliance while delivering significant savings
- CMC's collections and operational expertise informs your deployment, resulting in improved payment yield and workflow pull-through
- Join leading global, national and super-regional banks and lenders who are re-inventing their operational capabilities with FlexCollect
FlexCollect adapts to help clients solve a range of challenges and achieve many benefits:
• Lower operational costs
• Increased overall collections
• Improved regulatory compliance
• Ensured and provable account level audit trail
To deliver these benefits, FlexCollect:
• Strategizes millions of accounts per client each day
• Offers pre-packaged deployments including Smart PDF, Loan Modification, Digital Channel Automation, Multi-Relationship Account Handling and Compliance
Monitoring/Management
• Deploys as a fully managed service solution, reducing CapEx and OpEx while speeding time to benefit
• Maximizes productivity by empowering the strategist to control contacts, offers, treatments and queues at a customer or account level
• Unifies contact, offer and treatment strategies across communication channels to individualize the borrower conversation and right-size spending
• Enables the strategy to adapt to responses or individual debtor behaviors, such as changing offers or communications based on actions or new data captured
• Delivers the right offer to the right debtor via the right channel at the right time
